Ihg hotel traverse city1/26/2024 I checked us in, and requested a late checkout, since I knew we were exhausted and it would give us just a bit more time before our lengthy drive home. We chose the Hotel Indigo, and arrived at the hotel at approximately 10pm. ![]() ![]() My husband and I were taking a much needed vacation, and on our last night we ended up needing a place to stay due to gale force winds and rain. I thought it a bit odd because I had already paid for the stay through a 3rd party booking site, and we had already put a card on file for incidentals. The same rude woman was at the desk and asked for my card. The woman said we could stay until noon, and I assured her we would get out quickly.īefore noon, I went downstairs and checked us out. I pleaded as my husband had just hopped into the shower. I was met with a rude response, saying no, I did not have a late checkout and that there were none available. I called the front desk to confirm we had a late check out. The next morning, before 11am (the normal checkout time), housekeeping was knocking on our door. We made our way up to our room, and settled in. I confirmed this late checkout with the front desk and asked them to make a note. Innisfree Hotels took over operations for West Bay Beach on November 19, 2014, and immediately went to work identifying opportunities to move more revenue to the bottom line while improving the property’s digital marketing and engagement efforts – with the help of in house agency Bee Loud.My husband and I were taking a much needed vacation, and on our last night we ended up needing a place to stay due to gale force winds and rain. The experienced sales and catering teams expertly manage events and meetings of all sizes. Its beautiful dining venues offer panoramic views of West Bay, outdoor patio seating, an entertainment lounge with specialty cocktails, Michigan microbrews on tap and an extensive local wine menu. The resort has 179 newly renovated guest rooms and more than 6,000 square feet of flexible meeting space. “West Bay Beach Resort offers a wide variety of amenities such as complimentary shuttle service to the local area, including Cherry Capital International Airport, concierge service, both indoor and outdoor pools and more.” “We are the only full-service resort on West Grand Traverse Bay and are located within walking distance to downtown Traverse City, Michigan,” says Kelly Jo Bowman, Director of Sale & Marketing for West Bay Beach. Having just completed a multi-million dollar renovation, West Bay Beach Resort is the first Holiday Inn Resort in the Midwest. This was important to West Bay owners, who wanted a more efficient, digitally engaged, faster-reacting business model that could translate growing revenues and increasingly positive guest satisfaction into higher earnings, Nicholson says. “And because we are a smaller ship,” he notes, “we can turn on a dime.” “The owners ultimately found our culture and ideals to be more aligned with theirs,” Nixon says. ![]() To earn this contract was a major coup for Innisfree, says company president Mike Nixon. West Bay Beach, a Holiday Inn Resort, was previously managed by Interstate Hotels – the largest hotel management company in the nation. With acquisitions like this one, Innisfree is establishing itself as a leader in hotel management. These facts and more, according to Innisfree Regional Director of Operations Jason Nicholson, led to a conversation with the owners of West Bay Beach Holiday Inn Resort in Traverse City, Michigan – who ultimately presented Innisfree Hotels with the opportunity to manage the resort beginning in November 2014. The Holiday Inn Resort Fort Walton Beach, which opened in May 2014, has already received the IHG Design Excellence Award and achieved 100% market penetration within its first 30 days. Upon opening in February 2011, the Holiday Inn Resort Pensacola Beach earned Innisfree Hotels and founder Julian MacQueen the InterContinental Hotels Group Developer of the Year award, as well as three subsequent IHG awards for Quality Excellence. ![]() Now, our success at developing and operating award-winning hotels and resorts in destination markets has earned the attention of accommodations owners throughout the country. Innisfree Hotels is well known in the Southeastern United States for our management and ownership of some of the best properties along the Gulf Coast. Holiday Inn Resort in Traverse City, MI Joins the Innisfree Family
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